Reference

Our Terms, Your Rights on tante4d

These Terms and Conditions set out the binding rules between you and tante4d when you open an account and use any service we provide, where local law permits.

Account eligibility depends on local lawWithdrawals via DANA, OVO, GoPay & QRIS24-hour support accessAccount changes require written requestGoverned by applicable Indonesia regulations
tante4d Our Terms, Your Rights on tante4d
CONTACT CHANNELS

Reach Us About Any Terms Question

If any clause in these Terms is unclear or you need to raise a formal dispute, our support team is available around the clock to help…

Live Chat Available 24 hours a day, seven days a week directly inside your account dashboard.
Email Support Send a detailed written query to our support address for formal Terms and Conditions…
WhatsApp Helpdesk Reach our helpdesk via WhatsApp for quick, informal questions about how a specific clause…
ACCOUNT SECURITY

How We Protect Your Account and Data

Our Terms include specific commitments on how we store, process and protect your personal and financial data.

Data Retention Policy

We keep your account data only as long as required to fulfil the service or meet applicable legal obligations. Once your account is closed and the retention period lapses, personal records are securely deleted from our servers.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how our pages perform. You can manage cookie preferences through your browser settings at any time without affecting core account functions.

Account Security Measures

Your account is protected by encrypted login credentials and optional two-factor authentication. We never store raw passwords, and our security team reviews unusual login patterns on a 24-hour cycle to flag suspicious access.

Right to Request Changes

Under our Terms, you may request a correction to any personal data we hold. Submit the request via email support with your account ID and the relevant correction, and we will process it within five business days.

Third-Party Sharing

We share data only with verified payment processors — DANA, OVO, GoPay, QRIS — and identity-verification partners. We do not sell personal data to advertisers or unaffiliated third parties under any circumstance covered by these Terms.

Breach Notification

Should a security incident affect your personal data, we will notify you by email within 72 hours of confirming the breach. Our Terms require us to include a summary of what was affected and the steps we have taken to contain it.

Common Questions About Our Terms

Below are the questions we receive most often about how our Terms and Conditions work in practice. Each answer references the relevant clause area so you can locate it quickly in the full document linked above.

They take effect the moment you complete account registration and confirm your agreement during the sign-up step. Continued use of tante4d after any Terms update also constitutes acceptance of the revised version.

We will always post a notice on this page and update the effective date before material changes apply. For significant amendments, we also send an email to the address registered on your account at least 72 hours before the change goes live.

Any verified balance held at the time of suspension remains accessible subject to our withdrawal-review process. You can submit a withdrawal request via your registered DANA or OVO account, and we aim to resolve reviews within three business days.

Email our support team with your account ID, the clause number you are disputing, and a clear description of the issue. We treat formal disputes as priority tickets and aim to issue a written decision within five business days.

Access to certain features depends on local law in your specific location. We recommend you confirm that using our service is permitted in your area before opening an account, as these Terms do not override applicable local regulations.

Yes. Submit a written deletion request through our email channel with your account ID. We will process it within 14 days, subject to any legal-hold obligations that require us to retain specific transaction records for a defined period.

The full document is available on this page and is updated in place each time we make a change. You can also request a plain-text copy by contacting live chat support, available 24 hours a day from your account dashboard.