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Our legal framework keeps your account and data secure

When you open an account with tante4d, we commit to clear, transparent rules about how we handle your personal information, payment details, and account access.

Data protection across DANA, OVO, GoPay, QRISAccount security and verificationTransparent retention and access policies
tante4d Our legal framework keeps your account and data secure
CONTACT & ASSISTANCE

Reach us with legal questions or account concerns

Support Chat Available 24/7 through your account dashboard.
Email Support Send account or policy questions to our legal support inbox.
Account Settings Access your privacy preferences, data download requests, and closure options directly in settings.
DATA & SECURITY

How we protect your privacy and account integrity

Encryption & Servers

All deposit and withdrawal transactions—whether via DANA, OVO, GoPay or QRIS—travel over SSL encryption to secure servers. Payment tokens are never logged in plain text on our systems.

Account Verification

When you withdraw, we verify your identity and account balance to ensure funds go to the registered account holder only. This step protects you from unauthorized access or fraudulent claims.

Cookie & Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your language and device preferences. Third-party analytics cookies track site usage only; they do not follow you across other websites.

Data Retention

Account records stay on file during your membership. After closure, we retain transaction history and personal details only as long as local law requires, typically 3 to 7 years, then delete securely.

Third-Party Sharing

We share payment processor details only with DANA, OVO, GoPay and QRIS to complete your transaction. No personal data is sold to marketers, brokers or analytics firms outside our legal obligations.

Request Changes

Contact support to request a copy of your data, correct errors, or ask for deletion where local law permits. We respond within 14 days and guide you through each step of the process.

Legal questions players in Indonesia ask us most

Personal information stays on file for the legally required period—usually 3 to 7 years depending on local regulation—to cover tax, fraud and dispute inquiries. After that window, we delete it securely. You can request a data export before closure.

No. Payment details are handled by the payment processor themselves; we never store full card numbers or wallet credentials. We keep only transaction IDs and amounts for your account history and withdrawal records.

Yes. Open your account settings, select 'Privacy & Data' and click 'Request My Data'. We compile your personal details, transaction history and device records into a file and email it within 14 days.

Every withdrawal triggers identity verification—we match the account holder's registered name against the bank or payment app receiving the funds. Suspicious patterns also trigger manual review before the payout is cleared.

We use session cookies to keep you logged in, functional cookies for language and device memory, and third-party analytics to understand site traffic. No tracking cookies follow you off-site. You can disable cookies in your browser settings anytime.

Reach out to our support team via chat or email—available 24/7—to lodge a formal privacy complaint. We investigate within 14 days and respond with findings. If you remain unsatisfied, you may escalate to your local data protection authority where local law permits.

Our policies depend on local law where local law permits. We align with applicable Indonesian regulations on data security, retention and user rights. For specific questions about your rights under local statute, contact our support team for clarification.