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How tante4d Handles Your Personal Data

At tante4d, your personal data is handled with a clear purpose: we collect only what we need to keep your account secure, process your DANA, OVO, GoPay and…

Data collected only as neededDANA, OVO, GoPay & QRIS transaction privacyYour right to access and deleteSecure account storageIndonesia data handling

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What Data We Collect and Why

tante4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with tante4d, we collect your name, email address, phone number, and the payment method you use — whether that is DANA, OVO, GoPay or QRIS. We record transaction references so we can verify deposits and withdrawals against your account history. Device

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identifiers and session logs are retained for security and fraud-prevention purposes only. We do not sell your personal data to third parties. Access to your stored data by our team is role-restricted and logged. How this data is governed depends on local law in your jurisdiction,
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and we apply Indonesia-facing data standards where local law permits. Retention periods for payment records are set at 12 months from your last transaction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Us About Your Privacy Rights

If you want to review, correct or remove your personal data, our privacy support team is reachable seven days a week, from 08:00 to 23:00 WIB.

DATA HANDLING STANDARDS

Six Ways We Protect Your Information

We have built data-handling practices around six concrete commitments — from how cookies work on your device to how long we keep your payment records.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can disable non-essential cookies from the cookie preference centre in your account settings at any time.

Account Security

Your account password is stored using one-way hashing; we never hold a plain-text copy. Two-step verification is available under Settings › Security and we encourage you to activate it when you open your account.

Payment Data Retention

Transaction references for DANA, OVO, GoPay and QRIS deposits are kept for 12 months. After that period, payment identifiers are anonymised and can no longer be linked back to your personal profile.

Third-Party Sharing

We share data only with payment processors needed to complete your DANA or OVO transfer, and with fraud-detection partners under strict data-processing agreements. We do not share your data for marketing purposes.

Data Access Requests

You may request a full export of your personal data at any time via Settings › Privacy or through live chat. We deliver exports in a readable format within 3 business days of verifying your identity.

Deletion Requests

If you choose to close your account, you can request full data deletion. We will remove your personal profile within 30 days, retaining only the anonymised transaction records required by financial-record obligations where local law permits.

Common Questions About Your Privacy at tante4d

Below are the questions we hear most often from people reviewing this policy. Each answer reflects how our systems actually operate — not a generic template. If your question is not here, our live chat team is available daily until 23:00 WIB.

We collect your name, email address, phone number, and the payment method you register — such as DANA, OVO, GoPay or QRIS. We also log your device type and session timestamps for security purposes only.

Payment references from DANA, OVO, GoPay and QRIS transactions are stored in an encrypted database, accessible only to authorised finance and fraud-prevention staff. Plain account numbers are never stored after a transaction is confirmed.

Yes. Go to Settings › Privacy in your account and submit a data-access request. We will prepare a full export of your profile, transaction history and session logs and deliver it within 3 business days.

Submit a deletion request through Settings › Privacy or via live chat. We remove your personal profile within 30 days. Anonymised financial records may be retained where local law requires it.

We share data only with payment processors needed to complete DANA, OVO or QRIS transfers, and with fraud-detection partners bound by strict agreements. We do not share your information with advertisers or marketing networks.

Transaction references are kept for 12 months from the date of your last activity. After that, records are anonymised so they can no longer be linked to your personal account or identity.

Contact our privacy support team via live chat (08:00–23:00 WIB daily) or by email through the address listed in your account settings. We log and respond to every formal complaint within 3 business days.

How tante4d Handles Your Personal Data

Reach Us About Your Privacy Rights

Six Ways We Protect Your Information

Cookie Controls

Account Security

Payment Data Retention

Third-Party Sharing

Data Access Requests

Deletion Requests

Common Questions About Your Privacy at tante4d

01 What personal data does tante4d collect when I open an account?

02 How is my DANA or OVO payment data stored?

03 Can I see all the data tante4d holds about me?

04 How do I ask tante4d to delete my personal data?

05 Does tante4d share my data with anyone outside the platform?

06 How long does tante4d keep my transaction records?

07 Who do I contact if I believe my privacy rights have been violated?

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